Privacy policy

We collect information when you interact with us, including when you request service, make a payment, contact us, or fill out forms on our website. The types of information we collect include:

A. Personal Information You Provide

To provide our services, we collect information that identifies you or can be used to contact you ("Personal Information"). This includes, but is not limited to:

• Contact Information: Name, email address (including info@k9wasteclt.com), phone number (including (704) 380-0190), and physical service address (residential location).
• Pet Information: Your pet's name, breed, color, and temperament to ensure the safety of your pet and our technicians.
• Billing Information: Credit card or other payment details are processed securely through a third-party payment processor. We do not store your full payment information.
• Gate Access or Service Instructions: Any unique information needed to access your property and perform the service safely.

B. Information Automatically Collected

When you visit our website, we (and third-party analytics providers like Google Analytics) automatically collect certain information about your device and website usage, including:

• Device Information: IP address, browser type, operating system, and device identifier.
• Usage Information: Pages you view, the time and date of your visit, the links you click, and the website that referred you.
• Cookies and Tracking Technologies: We may use cookies, pixels, and similar technologies to enhance your experience, analyze trends, and administer the website. You can manage cookies through your browser settings, though disabling them may affect website functionality.

We use the collected information for the following purposes:

To Provide and Manage Our Services

• Schedule and perform pet waste removal services at your specified address.
• Process your payments securely.
• Communicate with you regarding service updates, scheduling, and billing.
• Record notes and photos related to the condition of the yard or service for quality control.

B. To Improve and Personalize Your Experience

• Develop new products and services based on user feedback and behavior.
• Personalize our website content to better serve your needs.

C. To Communicate for Marketing and Promotion

We may use your contact information to send you marketing communications about new services, special offers, or other updates from K9 Waste Solutions LLC. We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. You can opt-out of marketing communications as described in Section 4 (Your Choices) below.

D. For Legal and Compliance Purposes

• Enforce our Terms of Service and other agreements.
• Comply with applicable laws, regulations, or legal processes.
• Protect our rights, privacy, safety, or property, as well as that of our users or the public.
• Prevent, detect, and investigate potentially prohibited or illegal activities, including fraud.

We do not sell your personal information. We only share your information in the following circumstances:

A. Service Providers

We may share your Personal Information with third-party service providers who assist us in operating our business, such as:

• Payment Processors: To securely handle all financial transactions.
• Email and Communication Tools: To manage and send customer communications.
• Website Hosting and Analytics: To manage our website and analyze its usage.
• Route Optimization and Scheduling Software: To efficiently plan our service routes.

These providers are obligated by contract to protect the confidentiality and security of your information and are prohibited from using it for any purpose other than providing the services we requested.

B. Legal Requirements

We may disclose your Personal Information if required by law, such as to comply with a subpoena, court order, or other legal process. We may also share information to investigate or prevent fraud, protect safety, or enforce our rights.

C. Business Transfers

If K9 Waste Solutions LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

You have certain rights regarding the personal information we collect and maintain about you:

A. Access and Update Information

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at info@k9wasteclt.com. We will make reasonable efforts to process your request as soon as possible.

B. Marketing Communications Opt-Out

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included at the bottom of the email. You may also opt-out by contacting us directly. Please note that even if you opt-out of marketing communications, we will still send you transactional emails related to your services (e.g., scheduling confirmation, billing statements).

C. "Do Not Track" Signals

Some web browsers transmit "Do Not Track" (DNT) signals. Our website does not currently recognize or respond to DNT signals.

We take reasonable measures to protect the Personal Information we collect from unauthorized access, loss, misuse, or alteration. We utilize secure socket layer (SSL) technology and industry-standard security protocols. However, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Our services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us immediately, and we will take steps to remove the information.

K9 Waste Solutions LLC is located in the United States, and all data processing occurs within the United States. Your information may be stored and processed in the United States, where privacy regulations may differ from those in your jurisdiction.

We retain your personal information only for as long as is necessary to provide the services you requested, comply with legal requirements, resolve disputes, and maintain business records.

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. The updated policy will be effective as of the date specified at the top of the policy. If we make material changes, we will notify you by posting a prominent notice on our website or by contacting you directly through email.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:

K9 Waste Solutions LLC Email: info@k9wasteclt.com Phone: (704) 380-0190